// What is consumer protection, and why consumer protection?

Consumer protection: is the practice of safeguarding buyers of goods and services, and the public, against unfair practices in the marketplace. Consumer protection measures are often established by law.

Such laws are intended to prevent businesses from engaging in fraud or specified unfair practices to gain an advantage over competitors or to mislead consumers. [1]

The laws made by government to safeguard the interests of consumers to prevent fraudulent activities in marketplace are known as Consumer laws.

Consumer laws ensure safety and trust among producers and consumers and protect consumers against malpractices. These laws ensure consumer safety and smooth flow of economy.

Therefore it’s vital to make consumer laws to safeguard individual consumer basic rights and for proper functioning of economy.

// Enactment of COPRA 1986 and it’s benefits

The Consumer Protection Act, 1986 (COPRA) was an Act by the Parliament of India elected to protect the interests of consumers in India. It was passed in Assembly in October 1986 and came into force on December 24, 1986. [2]

It safeguards and encourages consumers to speak against insufficiency and flaws in goods and services. If traders and manufacturers practice any illegal trade, this act protects their rights as a consumer. The primary motivation of this forum is to bestow aid to both the parties and eliminate lengthy lawsuits.

This Protection Act covers all goods and services of all public, private, or cooperative sectors, except those exempted by the central government. The act provides a platform for a consumer where they can file their complaint. [3]

// Consumer rights Under COPRA 1986

• Right to Safety- Before buying, a consumer can insist on the quality and guarantee of the goods. They should ideally purchase a certified product like ISI or AGMARK.
• Right to Choose- Consumer should have the right to choose from a variety of goods and in a competitive price.
• Right to be informed- The buyers should be informed with all the necessary details of the product, make her/him act wise, and change the buying decision.
• Right to Consumer Education- Consumer should be aware of his/her rights and avoid exploitation. Ignorance can cost them more.
• Right to be heard- This means the consumer will get due attention to express their grievances at a suitable forum.
• Right to seek compensation- The defines that the consumer has the right to seek redress against unfair and inhumane practices or exploitation of the consumer.

The Responsibilities of the Consumer

• Responsibility to be aware – A consumer has to be mindful of the safety and quality of products and services before purchasing.
• Responsibility to think independently– Consumer should be well concerned about what they want and need and therefore make independent choices.